Tamm: Revolutionizing Abu Dhabi's Digital Services

How Tamm Simplifies Fines and Permit Processing

Operating at the heart of Abu Dhabi, Tamm is an integrated governmental service platform that has fundamentally transformed the everyday administrative tasks for citizens and residents. Tamm is not just an application; it offers access to over 1,000 public and private services at a single location, quickly and conveniently. The platform's story dates back to 2005 when the UAE President initiated the opening of the first governmental service center in the Al Dhafra region, eliminating the need for people to travel up to 250 km to Abu Dhabi's center for administrative purposes.

Driving Digital Transformation

Tamm became a digital platform in 2006 following the launch of the emirate's e-government strategy. Since then, its goal has been to dismantle barriers between different government bodies, thus providing residents with completely seamless, easily accessible services. Tamm's headquarters embody this spirit: there are no closed doors, open spaces ensure quick communication and instant problem solving.

AI at the Core of Operations

Notably, the artificial intelligence (AI) team is physically located at the core of the headquarters. This is no coincidence; AI has been integrated into every service from the start, whether it's about paying fines online or renewing licenses. This technological commitment has sparked international interest, so much so that the President of Microsoft personally visited the center and later referenced Tamm as an example of technology-driven governance before the U.S. Senate.

Human Connection, Not Just Technology

One of Tamm's most unique features is its human touch. The customer service and advocacy team not only responds to incoming inquiries but also thinks ahead, providing proactive help. If, for instance, a radar issues unusually many fines, the team may contact you before you notice the issue and can even file a complaint on your behalf.

Ease of Use for Everyone

Tamm's interface is modern, visually appealing, yet intuitive. To report an issue, just shake the phone, which automatically takes a screenshot and sends it. The AI-based chatbot can be activated with the falcon icon, but a human agent is always available if needed. Special attention is given to the elderly and people with disabilities, who receive priority access and extra assistance.

Poised for Global Recognition

Tamm is currently competing for a prestigious UN award, alongside advanced technology systems recognized worldwide. Although nearly twenty years have passed since its inception, the team still feels they are only just beginning to explore their potential.

Conclusion

Tamm is not just an application or a service, but a symbol of Abu Dhabi's digital future. It is a system that combines cutting-edge technology with human care to enable citizens and residents to handle their affairs with the utmost ease—whether it involves paying fines, obtaining permits, or accessing any other government service.

(Source of the article: Tamm Factory press release.)